Leaders increase their security response effectiveness through
automating security tasks and prioritizing threats based on business
SANTA CLARA, Calif.--(BUSINESS WIRE)--Apr. 20, 2017--
A new survey of 300 Chief Information Security Officers (CISOs) from
around the world by ServiceNow (NYSE:NOW)
spotlights the need for a new approach to respond to the rising number
and cost of data security threats. In “The
Global CISO Study: How Leading Organizations Respond to Security Threats
and Keep Data Safe,” more than 80 percent of CISOs surveyed report
that detected data breaches are going unaddressed, and 70 percent say it
is difficult to prioritize threats based on business criticality.
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This comes at a cost: More than one in 10 CISOs reported experiencing a
significant security breach causing reputational or financial damage in
the past three years. Manual processes, resources and talent
deficiencies, and the inability to prioritize threats are impairing
security response effectiveness. As a result, CISOs are increasing the
automation of security tasks to bolster their response and remediation
“CISOs are spending an increasing amount on preventing and detecting
data breaches, but our research underscores that response is where they
should focus,” said Sean Convery, general manager, Security Business
Unit, ServiceNow. “Automating and orchestrating security response is the
missing link for CISOs to radically increase the effectiveness of their
Additional findings of the study include:
Only 19 percent rate their company as highly effective at preventing
Customers may suffer the most from these gaps: Only 38 percent of
CISOs believe they are highly effective at protecting against breaches
of customer credit card or financial information.
More than 25 percent of CISOs say manual processes and a lack of
resources are barriers to their organization’s ability to detect and
respond to security breaches.
Just 7 percent of CISOs say their employees have developed the skills
necessary to successfully prioritize security threats.
A small group of the overall survey sample (11 percent), titled
“Security Response Leaders,” differ from the rest in that they:
Automate a higher percentage of security activities, including more
advanced tasks such as trend reporting.
Prioritize responses to security alerts based on business criticality.
Build stronger relationships with IT and other departmental functions.
For more on Security Incident Response, please visit this site.
ServiceNow commissioned Oxford Economics to survey 300 Chief Information
Security Officers. Respondents are based in Australia, France, Germany,
Singapore, the United Kingdom and the United States, and represent
companies ranging in size from $500 million in revenue to more than $10
billion. The survey was administered via telephone. Founded in 1981 as a
joint venture with Oxford University’s business college, Oxford
Economics specializes in evidence-based thought leadership, forecasting,
and economic impact analysis.
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View source version on businesswire.com: http://www.businesswire.com/news/home/20170420005261/en/
Colleen Haikes, 669-262-2001